Returns & Reprints
Last updated
Our Love It Guarantee
If your order arrives damaged, defective, misprinted, or noticeably different from the preview you approved, we will send a free reprint or issue a full refund for that item. There is no cost to you, and in most cases you do not need to send the item back.
What we cannot accept
Every Luvius gift is made to order with your photos and words, so we cannot resell it. For that reason we do not accept returns or exchanges for:
- A change of mind, or a gift that is no longer needed.
- A size, color or product option you selected by mistake.
- Spelling, names, dates or photo crops that appeared in the preview you approved.
- Photo quality that was flagged as low resolution in the preview before you ordered.
- Small differences in color between your screen and the printed product, or slight variations in print placement that are normal for print on demand.
This does not limit any rights you have under applicable law.
How to request a reprint or refund
- Email [email protected] within 30 days of delivery.
- Include your order number and a clear photo of the issue (and of the shipping label if the package was damaged).
- We will reply within one business day with a reprint or a refund, whichever you prefer.
Lost packages
If your package is lost in transit, see our Shipping Policy. We will send a free replacement once the carrier confirms it cannot be found.
Cancellations
You can cancel within 2 hours of ordering for a full refund. After that, your order may already be in production and cannot be canceled.
Refunds
Approved refunds go back to your original payment method. Your bank or card issuer usually posts them within 5 to 10 business days. Shipping charges are refunded when the whole order is affected.